If you believe you cancelled but were still charged, there are a couple of things worth checking first:
Did you complete all cancellation steps? The process requires clicking Cancel Plan twice and confirming via the form. If you stopped partway through, the cancellation may not have been registered.
Did you cancel via the app or website? If your subscription was purchased through Google Play or App Store, cancellation must be done through Google or Apple - cancelling on our website won’t affect a Google Play or Apple App subscription.
Could there be a second subscription? It’s possible to have more than one active plan, and cancelling one may not affect the other.
If you’ve checked all of the above and still believe you were charged in error, please contact our support team with your account email and details of the charge. We’ll investigate and get back to you as quickly as possible.