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I paid for a membership, but my account shows "Free"

If you've paid for RatePunk but the app or dashboard shows a Free plan, or asks you to buy again, your membership is almost always fine. You're just signed in with a different account than the one you used at checkout.

Why this happens

Your membership is linked to the email address you used when purchasing. If you log in with a different email, RatePunk sees it as a new, free account. Common causes:

  • You used "Continue with Apple" or "Continue with Google" and that account uses a different email than your purchase email.

  • You chose "Hide My Email" with Apple. This creates a separate private address, and therefore a separate RatePunk account.

  • You have more than one RatePunk account, for example a work and a personal email.

How to fix it

  1. Check which email you're logged in with. App: open Settings. Web dashboard: open Profile.

  2. Compare it with your purchase email. You can find the purchase email in your payment confirmation ("Welcome to RatePunk") email.

  3. If they don't match, log out.

  4. Log in again with your purchase email. Choose Continue with Email and enter the email you used at checkout.

  5. Enter your one-time passcode. We'll send an email titled "Your one-time passcode". Enter the 6-digit code, or tap the button in the email. The code expires after a few minutes, so use it right away.

Your membership should now show up.

Bought more than one plan?

Add-ons such as Elite, Bundle Deals or extra departure airports are separate purchases. If you see some but not others, make sure all of them were bought with the same email. If not, contact us and we'll help.

Looking for Elite on the web?

The web dashboard has no separate Elite tab. Open Flight Search and choose Premium Economy, Business or First under Travel Class. For the full Elite experience, we recommend the mobile app.

Still showing "Free"?

Contact us and include:

  • a screenshot of your Settings (app) or Profile (web) page, and

  • your receipt or order number, or a bank statement screenshot showing the date, amount and last 4 card digits.

We'll find your membership and get you sorted.